Shipping, Returns, Exchanges and Sizes Policy FAQs
- How fast will I get my order?
- Will take 1 - 2 business days to ship, allow up to 3-5 business days to receive your product/s excluding holidays for domestic orders. For many of our product/s sold here on the website we offer free shipping with a code.
- For International Orders: Shipment/Orders will usually arrive between 7 - 21 Business days after it was shipped. If orders didn't arrive after these 21 days please do contact us.
- Do you ship internationally?
Yes, but shipping rates may apply. The handling fee/associated costs vary by location and weight. We need to determine shipping costs based on where you live. Custom and duties fees are the responsibility of the customer to pay and it depends on the recipient country's post office to determine the cost.
- I need to return my order.
- We cannot offer refunds for Thai liniment oil with the seals broken. If glass breaks during shipping, we are not responsible however please do message us if this happens.
- For apparel such as shorts and T-shirts, it must be returned in original condition. It must not have been washed or tampered with.
- For gear, it must be returned in resale-able condition, meaning no visible tears, marks, no odor and large dents or impressions and original tags must be intact as well.
****All items must be returned within 15 business days or no refund or exchanges will be given. Any order discrepancies must be communicated to us within 5 business days
Placing an order.
PLEASE ALWAYS DOUBLE CHECK YOUR SIZE AND ORDER PRIOR TO CHECKING/PAYING OUT IN ORDER TO AVOID EXTRA SHIPPING COSTS AND RESTOCKING FEE. THANK YOU!
- I need to change my shipping address, what do I do? I also inputted the wrong address.
- Please understand that as soon as the shipping label is printed and it is picked up by the shipping courier, it is out of our hands and responsibility to change it. We can only recommend to contact the nearest post office to where it is being shipped to in order for it to change route or for other options. Please also remember to check both billing and shipping address prior to checking out in order to avoid this mistake. Thank you!
- Is there a restocking fee?
10% restocking fee for returned items excluding items that are shipped by mistake from us.
- Where to return?
PLEASE SHIP ALL RETURNS AND EXCHANGES TO:
AUTHENTIC MUAY THAI SUPPLY
9328 TELSTAR AVE. UNIT A
EL MONTE, CA 91731 USA
- I would like to purchase a bulk order.
Please send your inquiry via a contact form for more information regarding special pricing.
- I would like to host my product on this website.
Please send business-related inquiries in the contact form. You can also forward your request to firstname.lastname@example.org
- Wholesale pricing?
- How do I know what my size for shorts is?
Thai shorts are sized smaller to US specifications. Please refer to this chart for approximation.