Shipping, Returns, Exchanges and Sizes Policy FAQs

1. Shipping  & Delivery

Q. How fast will I get my order?  

  • Domestic orders usually ship within 1–2 business days. Delivery can takes 3–5 business days, excluding holidays. Expedited shipping may be purchased.

 

  • International orders usually arrive in 7–21 business days. If your package has not arrived after 21 days, please contact us.

 

  • Once your package is with the courier (USPS, FedEx, DHL, UPS), any delays are beyond our control.

Q. Where are orders shipped from?

  • We have physical store locations in Southern California, but some items ship directly from our partner manufacturers overseas (e.g., Thailand) if they are not stocked in our U.S. warehouse.

  • Depending on availability, your order may be fulfilled from our U.S. store or our international warehouse.

Q. Do you offer local store pickup?

  • Yes, but only for items available at our California locations. If a product ships from overseas, store pickup will not be an option.
  • Please always confirm with us before placing an order if you intend to pick up locally.

2. International Shipping & Customs

Q. Do you ship internationally?

  • Yes, we do. Shipping rates vary based on your destination and the total weight of your order.

Q. Who pays customs/duties?

  • For U.S. orders shipped from overseas, U.S. Customs may occasionally apply import duties.

  • For international orders, any customs charges, duties, VAT, or import fees are the customer’s responsibility.

  • These fees are collected by the carrier (DHL, USPS, etc.) and are outside our control.

 

3. Returns & Refunds

Q. How do I return my order?

  • Apparel: Must be returned in original, unused condition.

  • Gear: Must be in resealable condition with (no visible marks, dents, odor, or damage).

  • Thai liniment oils: No refunds if the seal is broken.

  • Sale or discounted items: Not eligible for refunds; only exchanges are allowed for items of equal or higher value (customer pays any difference).

Q. Restocking fee

  • A 10% restocking fee applies to returned items, except for items sent in error.

Q. Where to return?

  • El Monte Store: 1938 Tyler Ave., Suite L, South El Monte, CA 91733

Q. Return timelines

  • Online orders: Within 15 business days

  • In-store purchases: Within 7 business days

 

4. Order Issues & Mistakes

Q: My order hasn’t arrived / Can I use shipping insurance?Most of our domestic shipments use USPS Ground Advantage, which includes built-in insurance coverage from USPS.

If your order is delayed, lost, or marked as delivered but not received, you may be eligible to file a claim directly with USPS.

How to File a USPS Ground Advantage Insurance Claim

USPS allows customers to file claims for lost, damaged, or missing items. Here’s what to do:

1. Check Status First

Track your package through USPS. Claims can be filed only if:

  • 15 days have passed since the shipping date (for missing mail claims), or

  • The item arrived damaged, or

  • The package shows delivered, but you haven’t received it (a USPS Mail Search may be required first).

2. Prepare Required Documents

You will need:

  • Tracking number

  • Proof of value (your order receipt)

  • Proof of damage (if applicable—photos of the item, packaging, and shipping label)

We can provide store invoices if needed.

3. File the Claim Online

Customers can file claims directly through the USPS Claims Portal:

(We cannot file USPS claims for you unless there is a special case.)

4. USPS Review Processing

USPS will review the documents you submit and may reach out if additional information is needed.
If your claim is approved, USPS will issue reimbursement based on their coverage limits.

Important Notes

  • Once a package is handed over to USPS, shipping delays and courier errors are outside of our control.

  • USPS is solely responsible for approving or denying insurance claims.

  • We can help by providing any necessary documents, but USPS requires the recipient to file the claim directly.

5. Product Issues & Warranty

Q: Warranty or defective items?

  • Please notify us within 3 business days of receiving any defective gear.

  • Each case is reviewed and handled individually.

  • We are resellers, not the manufacturer, so we are not responsible for manufacturer defects. However, we can assist by contacting the manufacturer on your behalf if needed.

Q. There is a problem with my gear/apparel! Is there a warranty? 

When you receive your order, if there is any sort of defect on the gloves (that includes shorts, gloves, protection gear, training gear, etc.) please let us know ASAP, within 3 business days. We handle each case individually, and we will try to help you as much as we can.
However please do NOTE: WE ARE NOT RESPONSIBLE FOR ANY MANUFACTURER DEFECTS AS WE ARE A RESELLER NOT A MANUFACTURER. 

We can contact the manufacturer in your behalf but we are not responsible for any defect that is caused by a manufacturer/brand. We take pride in providing high quality gear. However, we cannot guarantee the durability/life of the product over time, unfortunately. 

Inquire here:
amtscustomerservice@gmail.com
Or message us via Instagram.


Q. How do I purchase a bulk order?

Please refer to: Q. Wholesale pricing?  

 

Q. Can I host my product on this website?

Please send business-related inquiries in the contact form.
Or inquire here:
amtscustomerservice@gmail.com 

 

Q. Wholesale pricing? 

You can create a wholesale account with us. Just scroll down to the bottom of the page. Sign up, then when you are signed in, you should be able to see discount pricing for eligible items. 

Steps:

    1. Go to Wholesale tab near bottom of website. 
    2. Sign up.
    3. We have to approve you. You can expedite your process by letting us know. Contact us via phone, or send us a message on Instagram. 
    4. As soon as you have access, there will be a new tab labeled "Wholesale" on the top left of the website. 
    5. Prices will automatically adjust for wholesale price. 
    6. No taxes will be added to your order.  

Kaye: (626) 215-8364
amtscustomerservice@gmail.com

 



Q. How do I know what my size for shorts is?

    Thai shorts are sized smaller, than typical US sizing. Please refer to this chart below for approximation. Please note, the best way to find your size is to actually try the shorts. Sometimes, even the same size may fluctuate between different brands. 


    Size Chart

     

    Q. Do you have a store/brick-and-mortar?  

    Yes! We have a showroom, and it is open to the public. You can Google Map us. If you're in the Los Angeles area, come visit!

    AUTHENTIC MUAY THAI SUPPLY - EL MONTE:

     

    Q. Could I buy online, and then come pick up my order in person? 

    We are happy to accommodate every request to the best of our ability. Please let us know ahead of time before your order.